Refund policy

Return Policy

At FoxGlow Studios, each piece is created with care and attention to detail. Because many of our items are made to order, engraved, or personalized, our return policy reflects the handcrafted nature of our products.

Returns

We accept returns on eligible non-custom items within 30 days of delivery.

To be eligible for a return, your item must be:

• unused and in the same condition you received it

• in its original packaging

• accompanied by proof of purchase

To begin a return, please contact us at returns@foxglowstudios.com. If your return is approved, we’ll provide instructions on how and where to send your item. Returns sent back without prior approval will not be accepted.

Return address: [INSERT RETURN ADDRESS]

For any questions about a return, please email returns@foxglowstudios.com.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at returns@foxglowstudios.com so we can review the issue and make it right.

Non-returnable items

Because many FoxGlow Studios products are custom-made or personalized, we do not accept returns or offer refunds on custom or personalized items unless they arrive damaged, defective, or incorrect.

This includes items such as:

• custom engraved cards

• personalized tumblers or mugs

• made-to-order gifts

• special order items

We also do not accept returns on:

• sale items

• gift cards

If you have any questions about whether an item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges at this time. For eligible non-custom items, the quickest option is to request a return and place a new order once your return has been approved.

European Union 14-day cooling-off period

If your order is shipped to a country in the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, unless the item is exempt under applicable law, including personalized or custom-made goods.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at returns@foxglowstudios.com.

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At FoxGlow Studios, we take pride in creating thoughtful, high-quality pieces made to last. Because many of our products are custom engraved or made to order, our return policy is tailored to the nature of our work.